--- title: "Account, security and history — Documentation" url: "https://wordpane.cloud/en/documentacao/conta-cliente/" description: "Profile, WhatsApp, tax document, password, accesses and preferences. See the steps and guidelines to use the WordPane Cloud panel." language: "en" generatedAt: "2026-10-31T14:05:07.042Z" contentType: "public-page" pricingSource: "https://app.wordpane.cloud/api/public/plan-catalog" --- [Documentation center](https://wordpane.cloud/en/documentacao/) Customer area # Account, security and history Profile, WhatsApp, tax document, password, accesses and preferences. **Customer area guide** These procedures happen in app.WordPane.cloud. For files, databases, SSH users and application configuration, see the control panel guides. Values and options can change; check the summary presented in your account before confirming. ## Configure warnings by WhatsApp Where to find: Account → Profile → WhatsApp Notifications Enter your number, authorize the notices, and choose categories. The Save WhatsApp preferences button is separate from Update Profile. - Include country code and DDD in Your WhatsApp. - Check the authorization and the selected warnings. - Use Save WhatsApp preferences and check out the result. See [WhatsApp full guide](https://wordpane.cloud/en/documentacao/whatsapp/) for queries, reloading documents and deactivation of notices. ## Update CPF or CNPJ for tax notes Where to find: Account → Profile → CPF/CNPJ for issuing tax notes This document is shared with Invoice → Settings. Save on one screen updates the data in both. - Check out the document of the person or company responsible. - Fill in CPF or CNPJ in your own field. - Click Save Document and check the confirmation. ## Update your profile and time zone Where to find: Account → Profile Keep the identification and location data correct. - Review Full Name and E-mail. - Select Country and Region. - Choose the time zone corresponding to your operation. - Click Update and check the confirmation. - If the system requests e-mail validation, complete the instructions presented. **Before continuing** The time zone helps interpret dates and times. Tax data belongs to Billing → Settings. ## Change account password Where to find: Account → Security → Change Password The account password gives access to the client area; it is different from the passwords of boxes and server users. - Please enter current password. - Set New Password and repeat under Confirm Password. - Use Change Password or Change Password and exit as per the goal. - Check the confirmation and log in again if the session is closed. - Update your password manager after confirming the change. **Before continuing** Use an exclusive password and do not share calling credentials. ## Configure two-step authentication Where to find: Account → Security The screen displays the status of the protection and guides the configuration by email or authenticator application. - Read the current two-step Authentication status. - For the method by email, activate the option and follow the checks displayed. - For application, access the authenticator application tab when available and follow the configuration. - Complete the requested validation and check that the state has become active. - Save the means of recovery presented by your account if offered. **Before continuing** In this review, the protection was disabled. Activation steps, QR code and recovery were not executed; use the actual controls and instructions presented to your account. ## See access history Where to find: Account → Access History The table informs IP, browser and date and time of accesses. - Click Update History. - Compare schedules and browsers with your usual accesses. - Adjust Results per page or proceed to pagination to consult previous records. - If you recognize suspicious access, secure the Security account and report support. **Before continuing** Mobile networks, VPNs and providers can change the IP. Evaluate the registration along with time and browser. ## Investigate changes in activity history Where to find: Account → Activities Use this screen to locate actions on features and settings. - Filter Type: Server, Billing, Transaction, Call or Email. - Filter Action: Create, Delete, Update or Access (access). - Use the filter button and Update activities. - Read description, IP when available and date/time. - Go through the pages to locate the change and inform the context to the support. ## Adjust Confirmation Timer Where to find: Account → Settings The preference defines the waiting of windows that have timer. - Choose Confirmation time between 0 and 5 seconds. - Use Show Demo to understand behavior. - Click Update to save. - Check the confirmation and the selected value. **Before continuing** The setting is only for windows with timer. Always read the consequences of each action before confirming. ## Understand the closure of the account Where to find: Account → Profile → Delete account The interface informs that deleting the account immediately revokes access to servers, management and support and removes data from the current database. - Review active services and outstanding payments. - Export documents and make copies of the necessary data. - Separately check the VPS and contracted resources on your provider. - Read all the consequences on confirmation before deciding to delete. - Look for support if you need to clarify the destination of the services and the balance. **Before continuing** Deletion was not performed in this review. Do not use this procedure as an assumed way to cancel external resources. Updated October 10, 2026. [Consult other guides](https://wordpane.cloud/en/documentacao/) --- Fonte oficial: https://wordpane.cloud/en/documentacao/conta-cliente/ Esta é uma representação da página pública. A data de geração não indica alteração editorial.