---
title: "WhatsApp and notifications — Documentation"
url: "https://wordpane.cloud/en/documentacao/whatsapp/"
description: "Register your number, choose warnings and see services through WhatsApp. See the steps and guidelines to use the WordPane Cloud panel."
language: "en"
generatedAt: "2026-10-30T19:14:01.421Z"
contentType: "public-page"
pricingSource: "https://app.wordpane.cloud/api/public/plan-catalog"
---

[Documentation center](https://wordpane.cloud/en/documentacao/)

Customer area

# WhatsApp and notifications

Register your number, choose notices, and see services through WhatsApp.

**Customer area guide**

These procedures happen in app.WordPane.cloud. For files, databases, SSH users and application configuration, see the control panel guides. Values and options can change; check the summary presented in your account before confirming.

## Register your WhatsApp and authorize the notices

Where to find: Account → Profile → WhatsApp Notifications

WhatsApp preferences have their own save button, separate from Update profile.

- Open Account → Profile and locate Notifications by WhatsApp.

- Fill out Your WhatsApp with country code, DDD and number. Example of Brazilian format: +55 51 99999-9999.

- Mark I want to receive notifications of my services by WhatsApp.

- Select the warning types you want to receive.

- Click Save WhatsApp preferences and check out the confirmation displayed.

- When returning to Profile, check the number and options saved.

**Before continuing**

The interface informs that the number will not be used for marketing campaigns.

No test or change of preferences was performed in this review.

## Choose which notifications to receive

Where to find: Account → Profile → WhatsApp Notifications

You can select notices from different account services.

### Understand the fields and options

**First Use**: Welcome and first-use guidance.

**Wallet and consumption**: Approved charging, close-to-end balance, sold-out balance and daily consumption summary.

**Support**: Open call, call answered by the team and called closed.

**Servers**: Registered server, server ready and server removed.

**Other services**: Changes in e-mail boxes and alert updates.

**Before continuing**

A balance notification does not authorize automatic reloading. Contracting and payment settings are separate procedures.

## See balance, consumption and refill

Where to find: WordPane's WhatsApp Chat

The Profile guides sending menu or help to check balance, consumption or make a refill by WhatsApp.

- In conversation with WordPane's official channel, send menu or help.

- Read the received options and choose the desired query or reload.

- Before paying, check the amount and conditions presented.

- After confirmation, check out the transaction and balance also in the customer area.

See also [Recharges and wallets](https://wordpane.cloud/en/documentacao/cobranca/#creditos) and [Transactions and invoices](https://wordpane.cloud/en/documentacao/cobranca/#transacoes-faturas).

**Before continuing**

In the reload confirmation, the buttons allow you to choose which documents to receive: invoice, invoice or XML.

The chat menu and payment were not executed in this review; follow the options effectively received. There is no new service number informed in this guide.

## Change the number or disable the warnings

Where to find: Account → Profile → WhatsApp Notifications

You can disable the warnings at any time.

- To change contact, update Your WhatsApp.

- To no longer receive a warning, uncheck the corresponding category.

- To disable the warnings by WhatsApp, uncheck I want to receive notifications of my services by WhatsApp.

- Click Save WhatsApp preferences and check out the result.

### If the result is not expected

I don't get notifications.

Check the country code number and DDD, the general authorization, the desired category and the save. If you persist, open a call informing the type of notice and the time of the event, without sharing access codes.

I can't find a reload document

Check the received confirmation buttons and transaction on the panel. Request Calling guidance if the desired document is not available.

Updated October 10, 2026.

[Consult other guides](https://wordpane.cloud/en/documentacao/)

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Fonte oficial: https://wordpane.cloud/en/documentacao/whatsapp/
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