CNPJ: 40.904.977/0001-58
Dr. José Bento Corrêa, nº 545, complemento 727Porto Alegre — RS · CEP 91450-030[email protected]
Commercial rule for credits
The values added to the panel are prepaid credits to hire and maintain WordPane Cloud services. There is no commercial refund of recharges for change of idea, lack of use, closure of a project or choice of other configuration. The balance not consumed shall remain subject to the conditions of the account and shall not be converted into withdrawal by mere request.
This rule is not a waiver of consumer rights. Legally applicable regret, undue recovery, payment in duplicity, failure of the service and other hypotheses of refund provided for in the law should be analyzed according to its nature. It is not mandatory to accept new credits in place of a refund in cash due by law.
E-mail consumption, management and referral
The management of external servers and e-mail boxes are charged proportionally per hour according to their rates. In the email, the base is the contracted space of each box, not the volume actually used. The monthly rate disclosed is reference; the statement records the applicable periods and values.
Disable access to a box does not stop charging. Request deletion and check confirmation. The suspension for lack of balance follows the specific tolerance of the email, with consumption up to the limit and without new consumption while suspended. The suspension or deletion for cloud servers should not be applied automatically to the boxes.
The referral link is not charged per hour. Bonuses can be used in the consumption of services after release, subject to program rules. Cancellation of resources does not automatically transform consumption already made into commercial refund; corrections and refunds required by law remain applicable, including undue or subsequent collection of the appeal.
Consumption per hour and cancellation
The billing starts after the creation of the server and is discounted from the balance per hour, according to the tariff shown in the panel. The effective use of the application, the number of visits or the decision to shut down the server is not the criterion to terminate the consumption of the reserved infrastructure.
The billing continues with the server turned off and ends only after the effective removal. Check out the final status of the operation. Removing a website, database or process does not equal removing the server. Additional contracted services costs may require self-closing.
Cancellation prevents new consumptions of the removed resource, but does not automatically undo previous consumptions correctly accounted for. This distinction does not apply to limit statutory mandatory refunds. Before removing, export files and databases and check their backups.
Exhausted balance and data protection
The cloud server contracted by WordPane is suspended 1 day after the credits are over and definitively deleted 7 days after the credits are over. Both deadlines are counted from exhaustion of the balance. The suspension keeps the charge until the removal.
Recovery of server data is only possible as long as it is suspended and has not yet been deleted. On the 7th day, after deletion, it will not be possible to recover that data by WordPane. A reload or refund request does not restore an already deleted feature.
Backups are not included. Set up your own Dropbox storage, Google Drive, Wasabi, Amazon S3 or custom S3 in the dashboard and confirm the execution of copies before you run out of balance. The refund request does not replace the cancellation of resources or data protection, without prejudice to the team's obligation to support the closure when necessary. Migrations have charged per completed item, according to the abstract accepted: in the review, R$ 25 per application and R$ 5 per box. Requesting migration does not generate immediate discount. To cancel a pending item, request cancellation in the corresponding call and check the confirmation. An uncompleted item should not receive the expected charge for its completion; if there is divergent release, request correction. Cleaning, maintenance, consulting and development depend on approved budget before execution and discount of credits. The initial request does not in itself authorize the collection of the budget. Contain discounts without approval, duplicity or incompatible with delivery and combined conditions. For services per hour, check the hours and activities covered by the budget; for monthly maintenance, check the run cycle and confirmation of closure. Outside the legal hypothesis of refund, canceling does not automatically undo a delivery already carried out correctly and authorized. The analysis considers scope, approval, execution and records of the call; it is not presumed to collect hours, future cycles or values that have not been authorised. Failures, non-compliance with the offer, undue collection and mandatory rights remain subject to the applicable measures. The start or completion of migration or service do not represent automatic waiver of the right of withdrawal when applicable. No execution, fee or consumption value can be retained in a manner incompatible with that right. Please refer to the legal exceptions section below. Removing WordPane management or canceling a migration does not automatically cancel VPS in the external account of the client. Check resources and any charges directly from the provider. Requests for payments made to the provider follow the service and conditions of that provider, without dispelling WordPane's legal responsibilities for its own services. Recharges initiated by WhatsApp follow the same rules of credits, fees presented, confirmation, contestation and refund applicable to the reload on the panel. Receiving invoice, invoice or XML does not prevent asking for payment analysis. Disabling WhatsApp notices does not mean canceling services or requesting reimbursement. When hiring characterizes the relationship of distance consumption and the right of withdrawal is applicable, the consumer can exercise it within 7 days, according to Article 49 of the Consumer Protection Code. The request can be made by the service channel, without mandatory justification and without penalty for the regular exercise of the right. In these circumstances, the values are returned in accordance with the law, without automatically transforming the refund into internal credit or imposing discounts incompatible with the exercised right. The creation or use of the server does not represent, by itself, automatic waiver of repentance. They can also generate correction or refund payments in duplicity, launches without hiring, recovery after effective removal and failures that give entitlement to repair. Each case will be verified on the basis of the records and legal obligations. An application outside the deadline of repentance may still be applicable on another basis. The promotional credit of R$ 10 released for creation of account with minimum charge of R$ 20 is intended for use in the panel. As it does not correspond to a payment made by the customer, the bonus is not converted into cash or added to the value of a possible refund. When there is refund of the payment that originated the promotion, the related bonus can be adjusted or withdrawn, without reducing the amount that the legislation determines to restore. The terms of the accepted offer and the mandatory rights remain preserved. The referral bonuses follow the same distinction between promotional credit and payment of the customer. Canceled or stocked charges no longer integrate the qualification; this may require recalculation and reversal of the related bonuses in the statements of the participants, preserved the legal rights to return the payment. The bonus is not added to the amount paid to be refunded and its reversal does not authorize discount values at odds with the legislation. Send a message to [email protected], with the subject “WordPane Refund Analysis”. If you prefer, use the service channel available on the panel. Do not send password, token, access key, full card number or security code. We may only ask for information necessary to verify identity and payment. The absence of proof does not prevent the calculation when payment can be located by other records. The team checks the payment, the hiring and the relevant history, informs the decision and presents its foundation. Electronic requests will have confirmation of receipt and response within the applicable legal deadlines; in the consumption relations, the deadline of up to 5 days will be observed for demands for attendance by Decree no. 7.962/2013. This deadline of reply does not allow to postpone returns which the law determines immediately. The refund due shall be provided by the original means of payment, where technically possible, or in an agreed and secure manner. Final availability may depend on the processing of the financial institution; the team shall inform the procedure and the supporting document available. Disputes with the means of payment may require conciliation in order to avoid returns in duplicity. This does not prevent the exercise of rights with the institution, the consumer or the authorities. If there is disagreement about the answer, request revision by the same channel. This policy complements the Terms of use and hiring. The processing of receipts, account data and order information is explained in Privacy policy. Updates will be identified by the date and version of this page. No update may withdraw mandatory rights or retroactively change the condition applicable to an order.Cancellation of migrations and services for applications
Infrastructure in the provider account and recharges by WhatsApp
right of withdrawal and other legal exceptions
Promotional credits
How to request an analysis
Analysis, response and return
Relationship with other documents