Terms of use and hiring

01Server Management and My Provider

In the self-server and My provider modalities, management is Rated per hour, with monthly ceiling of R $ 35 per server, deducted from account credits. There is no advance charge of R$35 as the full monthly fee. In My Provider, the customer connects their account to Hetzner, DigitalOcean, Linode / Akamai, Vultr, LetsCloud, OneProvider / OneCloud, Magalu Cloud or AWS Lightsail, depending on availability in the panel and creates the server through the WordPane panel; in Own server, connects an existing infrastructure. The hourly rate and the ceiling calculation period are displayed on the panel. The panel notifies you when the balance is low. After 1 day without enough credits, the server loses connection to the WordPane panel, but continues to work on the client's provider.

The hiring and payment of the infrastructure remain with the client next to your provider. Disconnection due to lack of credits terminates access to the management of that server by the panel; it does not remove or shut down externally contracted infrastructure. The rules for suspending and deleting the infrastructure contracted by WordPane do not apply to the server itself because of lack of management credits.

The client must check compatibility, environment and connection conditions in the panel. The mode allows you to choose Apache, Nginx, OpenLiteSpeed or Node.js in beta, depending on availability and technical requirements. The 4% charge rate is added to the payment: R$ 100 credits cost R$ 104. Backups and external services remain subject to their own conditions.

02Who provides the service

WordPane Cloud is a solution from WordPane Administração de Sistemas Ltda., CNPJ 40.904.977/0001-58. The contact for contractual matters, support, billing and data protection is [email protected]. The account and services are managed in app.WordPane.cloud.

These terms cover the institutional website, the panel and the hiring of infrastructure, management, professional e-mail and participation in the referral program. A tailor-made server proposal may contain additional conditions, which must be presented before hiring. No document excludes mandatory rights provided by the Brazilian legislation.

03What you hire

You hire a cloud server within the WordPane solution, with the features, provider, region and technology chosen from the panel. You don't need to provide your own server, IP address, or external infrastructure credentials for this flow.

WordPane integrates infrastructure provisioning and management into the dashboard. Initially, plans use the Hetzner provider. New providers and settings can be made available. The chosen provider and region influence availability, latency, resources, and price.

Managed hosting does not mean application development, comprehensive code review, unlimited business administration or automatic hiring of all additional services. Migration, consulting, special administration, additional storage and other deliveries depend on the informed scope in the plan or proposal.

It is also possible to hire external infrastructure management, in the modalities described on this page, and professional email boxes with own domain. The e-mail has a separate hiring and tariff from servers; it is not automatically included in a cloud plan. Registration or domain renewal does not integrate the email box service.

04Account registration, access and security

Inform true data and keep your contacts up to date. Hire must be done by person with civil capacity or authorized representative of the organization. You respond by permissions granted to your team and must immediately communicate suspicious accesses.

Protect passwords, tokens, keys and administration accesses. Use the security mechanisms available in the dashboard. Do not send credentials in public forms or briefing emails. Sensitive requests may require proportional confirmation of identity and authorization.

The use of the account does not authorize hiring on behalf of third parties without the power to do so. The configuration records, confirmation of hiring, billing and attendance help the calculation of requests and divergences.

05Server choice and creation

The flow starts with the reference application, followed by the choice between WordPane Server, Own Server and My Provider, and the configuration and revision. The reference application guides the recommendation of technologies; it is not installed automatically in the creation of the server. Check the required balance, the web server, database, location and name before confirming it. Also check the provider, type of instance, CPU, memory, storage, traffic and values before confirming.

The automated creation process is expected to be up to 10 minutes. Supply failures, unavailability of capacity or incidents may require intervention. If the server is not created or there is a charge for a failed creation, request team verification.

Apache, Nginx, OpenLiteSpeed and Node.js stack have different catalogs and requirements. Node.js is displayed in beta. The existence of an application in the installer does not guarantee compatibility of all plugins, versions or customizations of your project. Please refer to documentation and requirements before deploy.

06Credits and recharges

Recharges add real balance for the consumption of services on the panel. The addition of credits is subject to a rate of 4%. Check the amount of the fee, the total to be paid and the balance to be made available, presented in the panel before the reload confirmation.

Please wait for confirmation of the payment and availability of the balance before hiring. The statement and conditions shown in the panel should allow consultation of the releases.

Added credits have no refund for simple commercial withdrawal, lack of use or project change. This rule is subject to legal exceptions and Refund policy. Credits are intended for WordPane services; They do not constitute a bank account or investment.

The offer disclosed on the site grants R$ 10 credit when creating the account and performing a minimum charge of R$ 20. Promotional credits are not money deposited by the customer and are not converted into looting. Other campaign conditions must be informed before participation, without retroactive change of the accepted offer.

Account credits are used by contracted services, including servers, management, and e-mail. Bonuses released by referral are also consumer credits, no customer deposits, and no amount available for withdrawal. The referral link does not generate an hourly debit. Releases, bonuses, and any reversals must be accompanied in the panel.

07Recovery per hour and end of recovery

The servers are discounted from the balance per hour after their creation, while they remain hired. Each server generates its own consumption; maintaining multiple servers increases total consumption. The values per hour and accounting criteria must be reported in the panel before confirmation.

Disconnecting the server, interrupting services, removing an application or not accessing the panel does not terminate the charge. The infrastructure remains reserved. The server billing ends after its effective removal. Check the completion of the operation in the panel and save confirmation.

Monthly values in the catalogue serve as a benchmark for comparison. Effective consumption follows booked hours and contracted services; do not assume fixed tuition, hour divider or monthly ceiling without express referral in the panel. Additional services may have their own charge and need to be cancelled separately when applicable.

Price changes must be informed before new hires and with prior communication to existing services, respecting the contract and legislation. There is no authorization to retroactively change the consumption price already made. Please refer to the statement and report divergent releases.

The above rules on charging up to the removal of the server refer to the contracted cloud infrastructure. External management has the ceiling and mode conditions; e-mail boxes follow the contracted space, activation time and specific rules below. The costs of the active services add up to the same portfolio. The referral is not a consumption item per hour.

08Migration accompanied by the team

Migrations of websites, applications and mailboxes are requested by the shortcuts of the Panel. The client informs the origin, authorized accesses, destination and observations, and reviews the total before sending. Each item opens an individual call. The destination must be available before completion; when it does not yet exist, the next steps must be combined by the call.

The reference presented in this review is R$ 25 per application and R$ 5 per e-mail box. Check the current values in the summary. The charge occurs per item completed, discounted from the wallet, without separate payment or discount at the time of request. This charge is different from the consumption per hour of the infrastructure, management and contracted boxes. The balance forecast can change with the consumption of the other services.

The client must be allowed to provide accesses and migrate data. Passwords must be informed only in the wizard's own fields, never in the call messages. The interface informs encrypted storage and removal of accesses when completing or canceling migration. The message copy does not remove the source box. The method, dependencies and transition of DNS must be aligned with the team; there is no guarantee of full compatibility of any application or absence of interruption.

Keep the source and backups until you validate the data and the operation in the destination. To request cancellation or clarify to-dos, use the item call. Request cancellation does not prove its completion; check the response and any releases. Refund policy and the mandatory rights.

09Cleaning, maintenance, consulting and development

Services for applications include site cleaning / malware, punctual maintenance, monthly maintenance, consulting and development. They are separated from the standard server management. The request identifies service, server, application and demand and generates a call for service.

The prices displayed in the catalogue are references per execution, hour or month, according to the service. The team presents the budget in the call and the client approves the amount before execution and discount of credits. The initial request does not equal to the approval of the budget. The scope, deliveries, the amount of hours or cycles, the deadline and the billing conditions must be clarified before approval. Scope or value increases require new agreement.

Monthly maintenance is described in the catalogue as a weekly follow-up of the application, with monthly charge after running the cycle. The hiring must clarify the start and end of the cycle and the conditions of continuity and cancellation; unlimited authorization for future charges is not presumed. To interrupt or adjust the service, report to the team by the call and check the confirmation and the period covered.

The customer must provide context and authorized accesses by the secure channel guided by the team. Cleaning and maintenance do not constitute promise of absolute security or absence of new incidents. Delivery differences, charges and cancellation requests are analyzed according to approved budget, records and legislation, without ruling out due repairs.

10WhatsApp warnings and queries

In Account → Profile, the client can register number with country code and DDD, authorize service notifications and select categories. Preferences are saved in Save WhatsApp preferences and can be changed or disabled at any time. The number registered for this feature will not be used for marketing campaigns.

The interface guides to send menu or help to the official channel to check balance, consumption or reload. In the reload confirmation, the buttons allow you to choose invoice, invoice, invoice or XML. Check the identity of the channel, the amount and conditions before paying; do not send passwords, tokens or authentication codes. An inquiry or notice does not in itself authorize new hire or automatic reload.

The delivery of messages also depends on the WhatsApp, connection and informed number. Follow balance, transactions and calls in the client area; do not rely exclusively on warnings to maintain services or meet deadlines. Disable notifications does not cancel services or modify charges and rights. Data processing follows the Privacy policy.

11Professional e-mail: hiring, charging and exclusion

The client registers a domain that has or is authorized to administer, confirms its property and configures the DNS records reported in the panel. The domain registration does not generate charges. The delivery of the service depends on the correct configuration and propagation of the records.

Each box has contracted storage from 1 GB. The current commercial reference is R$ 2.50 per GB/month; confirm the tariff and the limits before hiring. The charge starts after the activation confirmed and is proportional to the time, with hourly rate calculated from the monthly reference and the corresponding month hours. The calculation considers the space contracted, not only the space occupied by the messages. The extract can record the consumption after its processing and reconciles proportional periods when there is change or closure.

The change of capacity depends on availability and cannot reduce the space below the already used. Space or tariff changes preserve the collection of the previous periods with the corresponding values. Webmail and box management are made available according to the service configuration. Aliases deliver messages in a box of the same domain, do not have independent storage and have no additional charge, respected the limits presented in the panel.

Disable access, stop using or not sending messages does not stop charging the active box. The deletion must be confirmed by the service; a pending or failed request does not prove the closure. After confirmation, the box and its messages are removed permanently and the billing ends, without erasing the consumption history already performed.

In the absence of credits, the configured tolerance for the email service is applied, informed in the panel. There is consumption during this period up to the tolerance limit; after the suspension per balance, the box does not accumulate new consumption per hour while remaining suspended. Reactivation depends on balance and confirmation of the operation. Disabling access by the client and suspension by balance are different states. The rule of exclusion of servers on the seventh day does not automatically apply to the email.

The client responds to the domain authorizations and to the data and recipients of the messages. There is no promise of delivery of all messages or of no filtering by the recipients. Attendance of incidents and abuses follows the scope of the service and legal obligations.

12Links, qualification and referral bonus

The participating account can obtain an individual link in Indications in the panel. The link associates the registration of a new account with the participant you indicated. Sharing the link does not generate an hourly charge or, in itself, entitlement to bonuses. The participant must use legal channels, without spam, false identity or promises different from the offer presented.

The bonus values of each participant, the minimum number of eligible refills, the release period, the limit of awards per month and the monthly budget of the program are presented in the panel. The conditions recorded for the referral guide their qualification; operational limits of the program can also affect the release. There is no promise of immediate or unlimited payment.

The eligible and confirmed reloads of the above are cumulative for the referrals registered in the cumulative model. It is not necessary to make a single charge at the minimum value. The calculation considers the base value of the recharges, without the payment fee, and excludes bonuses, administrative credits and cancelled or stored payments. Previous referrals may have their own conditions registered in the panel.

The release occurs after reaching the minimum, meet the deadline and pass the eligibility checks. Accounts need to be active and have confirmed email. Self-referral, duplicate accounts and attempts to obtain bonuses irregularly are not eligible. Shared network signals or other evidence may require analysis; the participant may request clarification and review by the support.

The bonus is credited for use in WordPane services and is not converted into cash withdrawal, refund or commission. If a charge that qualified the referral is cancelled or stalled, the qualification can be recalculated and the associated bonuses can be reversed in the statements of both participants. The reversal can reduce the balance available and affect the continuity of services; follow the statement and request review of divergences. The bonus storm does not eliminate legal rights to refund payments made by the customer.

13Insufficient balance on cloud servers

The suspension deadlines in 1 day and deletion in 7 days of this section apply to cloud servers contracted by WordPane. For external management and e-mail, please refer to the respective sections. Do not assume automatic deletion of e-mail boxes within the expected deadline for servers.

Follow your balance and keep sufficient credit for the servers and services in use. The deadline is counted from the moment the credits end, as per the panel records.

1. Balance sold out: start counting for suspension and deletion. Reload and check your confirmation.
2. 1 day after the balance ends: the server will be suspended. As long as it is suspended and has not been removed, data recovery remains possible; contact the team to regularize the account and enable access.
3. 7 days after the balance ends: the server will be deleted permanently. This deadline is counted from the end of the balance, not since the suspension. After deletion, it will not be possible to recover data from the server by WordPane.

The suspension is not cancellation and does not terminate the charge per hour. The billing continues until the removal of the server. Recharges must be effectively confirmed for regularization; starting a payment without its confirmation does not guarantee to interrupt the scheduled deletion.

Do not depend on that deadline to create your first copy. Before the balance is exhausted, set up external backups and confirm your execution. The copies already stored in your external account remain under your management and depend on the conditions of your service; your existence does not guarantee that WordPane can restore the deleted server.

14Applications, content and use allowed

You are responsible for your files, data, domains, licenses, code, and permissions to handle your application user data. Keep applications and dependencies up-to-date, review accesses, and scale the infrastructure as expected.

Forbidden Uses

• Pirate: host, distribute or facilitate access to software, movies, music, books or other materials without the necessary permissions or licenses.
• Pornography: host, store, produce or distribute pornographic content on WordPane servers.
• Illegal use of artificial intelligence: use AI applications or models for fraud, violation of rights, production or distribution of illicit content or other activities contrary to legislation.
• Mail to cloud servers: install or operate SMTP servers or mail services on contracted cloud servers, or use them to send emails, including transactional messages, campaigns and mass uploads. This restriction to cloud infrastructure does not prevent the legitimate use of professional email service boxes contracted separately. The email service does not authorize spam, phishing, fraud or mass sending abusive.
• Abuse and attacks: invasions, malware, phishing, spam, fraud, exploitation of unauthorised vulnerabilities and actions that compromise the security or availability of third parties or infrastructure.

The restrictions also apply to applications, files and services installed by the client or third parties with access to their environment.

15Engaged servers and security measures

By identifying malicious files, hacking, improper sending of messages or server commitment, WordPane may isolate the environment, block accesses, suspend services, or remove the server without notice where the measure is necessary to contain immediate risk, protect the infrastructure or third parties, or comply with a legal obligation.

The measure will be proportional to the risk identified. The definitive removal may be adopted when less restrictive measures are not sufficient to contain the incident. Removing deletes files, databases, and server settings and can prevent your recovery. Maintain external backups and confirm your integrity.

The team will record the reason for the measure and communicate to the client as soon as possible, observing the legal requirements and security of the investigation. The client may request clarification and review by the service channel. These measures do not exclude WordPane legal responsibilities.

Cleaning, reconfiguration and recovery

Additional diagnostic services, removal of malicious files, reconfiguration, reinstallation or recovery may be charged separately when they are outside the contracted scope. The amount and scope will be presented in budget and will depend on the client's approval before the service is executed. There will be no automatic debit of an uninformed and unauthorized fee.

Urgent containment of the incident may occur prior to this budget. Recovery will depend on the existence of full copies and technical conditions of the environment; contracting the service does not guarantee recovery of all data. There will be no additional charge to correct WordPane liability failures when this correction already integrates your contractual or legal obligations.

16Backups, export and removal

Backups are not included in the plans. The client is responsible for setting up the routines on the dashboard and connecting its own storage: Dropbox, Google Drive, Wasabi, Amazon S3 or a custom S3 compatible destination.

The service and costs of this external storage are the responsibility of the customer, according to the conditions of the chosen supplier. Setting up and authorising the destination, selecting files and databases, defining frequency and retention, checking space and accesses and monitoring the completion of tasks are necessary steps.

Having access to the backup tool or saving a schedule does not prove that a copy has been completed. Keep independent copies, check their contents, and test restoration, especially before migrations, updates, and removals.

Removing a server eliminates your files, databases, and settings and does not allow WordPane to recover. This also applies to automatic deletion on the 7th day after the credits are exhausted. Export the data and confirm backups in your storage before removal. Data recovery from the server can still be made possible during the suspension before the definitive deletion.

The existence of external copies must be verified by the customer. The scope of restoration aid depends on the contracted service and the integrity of the copy. The retention of tax documents and account records is treated separately in the Privacy Policy.

The server backup tools and destinations described herein do not mean included backup of the email boxes. Before deleting a box, export and check the messages you want to save. There is no guarantee of message recovery after confirmed deletion.

17Service, availability and responsibilities

Customer support is available within the WordPane panel, in the same environment where server hiring and credit reloading are carried out. Sign in to your account on app.WordPane.cloud and open a call about applications, servers, mailboxes, referrals, billing or operating problems.

For service, report account, service or affected box, time and description of the problem, without exposing unnecessary secrets or data. Support follows the scope contracted. Specific deadlines, attendance at certain times, SLA, redundancy and compensation only integrate the hiring when expressly offered.

The operation depends on network components, datacenter, software and application configuration. Maintenance and incidents can affect availability. WordPane must provide information and act on problems within its responsibility; the participation of an external provider does not eliminate its own legal obligations.

Performance depends on contracted resources and hosted project. These terms do not promise absolute availability or absence of incidents and do not exclude liability that the law makes mandatory.

18Cancellation, amendments and solution of divergences

To terminate the consumption of a server, remove it and check the confirmation. Close the browser, exit the account or request deletion of personal data does not replace the cancellation of resources. Request support when unable to complete the operation. The closure of the account should consider active services and pending releases.

The terms can be updated to reflect changes in service and legal requirements. The version and date are indicated on this page; relevant changes must be communicated before their application. Already acquired rights and conditions of accepted offers are preserved.

It applies to Brazilian legislation. Seek WordPane to treat differences; this contact does not condition or prevent complaints to competent bodies or access to the Judiciary. Territorial competence will observe the law, including consumer protection rules.

To terminate the email consumption, request the deletion of the box and verify its confirmation. Disable access to the box does not delete it and does not interrupt its charge. Different features need to be closed separately: Removing a server does not cancel mailboxes, and deleting a box does not remove servers.