Application services

Choose the service for your application

Where to find: Panel → Application services

These services are separated from the default server management and require budget approval before execution and discount.

Understand the fields and options

Site cleaning / malware

Mischievous code removal and application cleaning. Observed reference: R$75 per execution.

On-time maintenance

Updates and corrections to a specific demand. Reference: R$120 per hour.

Monthly maintenance

Weekly follow-up of the application, with monthly charge after performing the cycle. Reference: R$200 per month.

Consulting

Analysis and orientation for your application. Reference: R$250 per execution.

Developer

Specific implementations and adjustments on the site. Reference: R$300 per hour.

Open a request with context

Where to find: Services for applications → Server and application

The request is forwarded to the team by a call.

1. Select the card of the desired service.
2. Choose Server and then Site/application. The application selector is unavailable until you choose the server.
3. In Describe the problem or demand, report symptoms, expected result, affected pages and priorities; do not report passwords.
4. Check out Service, Application and Service Value in the Request Summary.
5. Read confirmation about prior approval and separation from standard management.
6. If you agree, mark the confirmation and use Request Service.
7. Follow the call to clarify the scope and receive the budget.

Review the budget before implementation

Where to find: Calls → Service request

The team sends the budget on the call and you approve the value before execution.

1. Read the scope, value and form of collection proposed.
2. Clear doubts and confirm which results and delivery criteria were combined.
3. Approv only after checking the necessary conditions and credits.
4. Follow the execution by the call and validate the result when the team informs the conclusion.
5. Check the credit discount according to the approved budget.

If the result is not expected