Professional e-mail

Register and validate your domain

Where to find: Client area → Emails → Add domain

1. Access the email area and add your domain as suaempresa.com.br.
2. Copy the TXT check log displayed in the panel.
3. Add TXT to the service that administers the domain DNS using the given name and value.
4. Wait for the DNS update and request panel verification.

You need to control the domain DNS. Registering does not include purchasing or renewing the domain, and by itself does not start charging a box.

Use the Domain selector to switch between registered domains. The page divides the work into DNS and verification, Email Boxes and Aliases.

Configure DNS to receive and send

1. Open domain DNS instructions in the email area.
2. Copy the delivery and authentication records presented, such as MX, SPF, DKIM and DMARC, as requested by the panel.
3. List each type, name, priority and value in your DNS provider.
4. Go back to the panel to check the configuration and test sending and receiving.

Automatic verification takes place every 5 minutes; use Check logs to request a query. Check the Type, Name, Value, Priority and Verification columns. The spread depends on the provider and cache time. Create all the necessary boxes before switching MX to the new service. Before exchanging MX records from an existing service, plan migration of messages and maintain access to the old boxes.

Create your first box

1. Choose a validated domain in the email area.
2. Create the address, for example [email protected], enter Display name and define a password of at least 12 characters, combining letters, numbers and symbols.
3. Choose the capacity: the minimum is 1 GB per box.
4. Review the fare and confirm the creation.
5. Wait for confirmation of activation and test the box.

In the Email Boxes tab, use Create box and fill in Address, Display Name, Password and Contracted Space (GB). Please only enter the previous part to @ in the address field when the domain already appears next door. The billing starts after confirmed activation. Check the status of the operation in the panel before you consider the box ready.

Access the webmail and manage the password

Use Open webmail at the top of the Emails page and enter the full address and password. To change the password, use the option available in the box and update the accesses that depend on it.

To set up an email application, use only the connection data and methods provided by the panel. Do not assume addresses or ports. Never share the password in a call.

Allies and box space

In the Aliases tab, use Create aliases and select the target box from the same domain. Check Alias, Forward to and situation in the table. An alias offers another address in the same domain for the existing box. Create it in the alias area, respecting the limits displayed. Aliases do not generate additional charge and do not represent an independent box with your own space.

In the box table, actions include Changing space, Redefining password, Update usage, Extract, Disable box, and Delete. To change capacity, use Change space, check the space used, select the new size, and review the fare before confirming. The change adjusts the charge proportional to the period of each capacity.

Collection, deactivation and exclusion

The reference is R$ 2.50 per GB/month, with a minimum of 1 GB per box. Consumption is calculated per hour and deducted from the account balance; the number of hours in the month defines the hourly rate. Two 5 GB boxes represent R$25 per month of reference when they remain active with this capacity throughout the month.

With insufficient balance, it is worth the tolerance period informed in the panel. During tolerance there may be consumption; after suspension, the box does not generate new consumption. The resumption depends on the adjustment of the balance and the confirmation of the operation.

See e-mail terms and Refund policy before you cancel.

Solve Email Problems

If you need help, open a call through the dashboard with domain, affected address, time and error, without including password or private content of messages.